Help Center
Help Center
Frequently Asked Questions
Shipping
Shipping destinations:
- United Kingdom - 5 business days
- Germany - 5 business days
- France - 5 business days
- Poland - 5 business days
- Albania - 6 business days
- Andora - 6 business days
- Austria - 6 business days
- Belgium - 6 business days
- Bosnia and Herzegovina - 6 business days
- Bulgaria - 6 business days
- Croatia - 6 business days
- Czech Republic - 6 business days
- Greece - 6 business days
- Hungary - 6 business days
- Italy - 6 business days
- Ireland - 6 business days
- Luxembourg - 6 business days
- Moldova - 6 business days
- Netherlands - 6 business days
- Portugal - 6 business days
- Romania - 6 business days
- Serbia - 6 business days
- Slovakia - 6 business days
- Slovenia - 6 business days
- Spain - 6 business days
- Switzerland - 6 business day
Shipping times:
- Local orders take up to 5 business days to be delivered to you.
- International orders take from 5 to 6 business days to be delivered via Carrier 4XP, and we ship within same 1 business days.
- Shipping time might vary depending on location, shipment method and other factors.
Shipping cost:
- ALL UK Orders have a FREE shipping and orders for other country over €70 will have free shipping.
- Orders under €70 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
Payments
You can select your preferred payment method at checkout.
- Visa
- Mastercard
- Maestro
- American Express
- Shopify Pay
- Apple Pay
- Google Pay
- Paypal
Returns and Refunds
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
- You can replace the damaged/faulty product with a non-defective one
- If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
- Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- For returns, please email info@printingsaver.co.uk with the subject 'Returns' and include your order number, name and the reason for the return.
- Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned items.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Orders placement
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2 business days.
Our support team is always happy to guide you at any step!
Warranty
We give you 36 months warranty on all our products. Replacement or fully refund guaranteed.
Where can I track my order
After we prepare the package for shipment, you will receive an e-mail with the number of the waybilland a link to track the order
How can I contact you ?
You can contact us via email: info@prntingsaver.co.uk
I cannot find my product
If you didn't find your product please contact us via email info@printingsaver.co.uk and we will help you with your issue.
Is your site secured?
Yes. Our website can secure your private information using an SSL Certificate. Typically, SSL is used to secure credit card transactions, data transfer, and logins.
Do you buy back empty cartridges?
No, we don't buy back empty cartridges.
Do you recycle empty cartridges ?
No, we do not have a recycle system.
What to do if ordered product is not working ?
If you have any trouble with your order please check out VIDEO INSTRUCTIONS section where you can find video guides for most common problems. If you cannot find the answer please contact us by email at info@printingsaver.co.uk
Where I can purchase supplies for my Pantum printer?
On our website you will find toners for Pantum printers.:
- Pantum PA-310H for Pantum P3100DN, P3255DN, P3500DN, P3500DW Mono Laser Printers
- Pantum PG-217S for Pantum P2200, P2200W, M6507, M6507NW, M6607NW Mono Laser Printers
- Pantum PG-217 for Pantum P2200, P2200W, M6507, M6507NW, M6607NW Mono Laser Printers
Why me printouts are blurry or faded?
- Make sure toner cartridge was unsealed before installation.
- The toner level might be low or uneven. Shake the toner cartridge.
- Try different print resolution setting in printer properties.
- Replace the toner cartridge.
Can I print 2 or more A4 pages (reduced in size) on a single A4 page?
Yes. Select required layout in printer properties.
Can it automatically do printing on both sides at my Pantum P2200W printer?
No. It’s not Duplex printer. For Duplex printing, recommended printer is - Pantum P3500DW Wireless A4 Mono Laser Printer.
Can it print on a 200 g/m² card by my Pantum P2200W?
No. Recommended media weight for P2200W printer is 60 - 163 g/m². For heavy media recommended printer is Pantum P3500DW Wireless A4 Mono Laser Printer, it can take 60~200 g/m² media using Multipurpose tray.
Pantum P2200W is a colour printer, or black and white?
Electrophotographic monochrome laser printer is black and white only.
Does this printer P2200W have a scanner?
No. Recommended printer with scanning feature is Pantum M6507NW A4 Multifunction Mono Laser Printer.
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